In regard to COVID 19, our first priority is the safety and well-being of those we work with and serve, including our customers, employees, suppliers, and partners. For that purpose, we have proactively implemented processes to protect the team, and our community of buyers and sellers. Please note, that responses may be delayed, and we are trying our best to still get back to you immediately. If you have numbers directly of team members and you are not getting a response, please be considerate of the current circumstances. Should you need to contact us urgently, please send us a message on Instagram (@luxurypromise) and we will endeavour to help. Alternatively, reach us on our customer care number 07379281741."