In regard to COVID 19, our first priority is the safety and well-being of those we work with and serve, including our customers, employees, suppliers, and partners. For that purpose, we have proactively implemented processes to protect the team, and our community of buyers and sellers. Please note, that responses may be delayed, and we are trying our best to still get back to you immediately. If you have numbers directly of team members and you are not getting a response, please be considerate of the current circumstances. Should you need to contact us urgently, please send us a message on Instagram (@luxurypromise) and we will endeavour to help. Alternatively, reach us on our customer care number 07379281741

To book an appointment at the London Boutique, please click here.
(Hermès bags cannot be viewed at our South Molton boutique. Please email or to book a Hermès viewing appointment.) 
If you'd like to get in touch about something, please either call us (numbers below), email us at, or use the form below.

London Boutique

62 South Molton Street,
W1K 5SR,
United Kingdom

Opening Hours:
Mon - Fri: 10am - 6:00pm (By appointment only)
Sat: 12pm - 7pm
Sun: 12pm - 6pm
Monday 7th February we will be closed between 2pm-5pm



Office A, Bulgari Hotel,
171 Knightsbridge London,
SW7 1DW,
United Kingdom

Opening Hours: 
By appointment only.


14th Floor, Boulevard Plaza Tower
Sheikh Mohammed bin Rashid Boulevard
Dubai, UAE

Opening Hours:

Sun-Thurs 10am-6pm

Phone: +97 (1) 585 878 950 Dubai Enquiries


Phone: +44 (0) 750 054 6753 Buying, Selling and Sourcing Mon-Fri 9.30am-6pm

Phone: +44 (0) 746 448 3755 Buying and Selling Mon-Fri 9.30am-6pm

Phone: +44 (0) 737 928 1741 Customer Care  Mon-Fri 9.30am-6pm